Terms of Service

avanahub.com is operated by ALEALAM NUJUM COMPUTER SYSTEMS & COMMUNICATION EQUIPMENT SOFTWARE TRADING CO. L.L.C (“Avana Hub”, “we”, “us”), a company registered in Dubai, United Arab Emirates, at Office No. 81-204, Mohammed Hashem Alawi Al Safi Building, Al Murar, Deira, Dubai, UAE. Any engagement you enter into is with that company.

By using this website or engaging our services you accept these terms. If you do not accept them, please do not use the site. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

The content on this site — including service descriptions, pricing guidance, blog articles, case studies, frameworks and audit tools — is provided for general information. It does not constitute professional, legal, financial or tax advice, and it is not a binding offer. Figures shown in case studies and pricing pages are indicative; your results and your quote will differ.

We may change, suspend or remove any part of the site or its content at any time without notice.

Our services include search engine optimisation, paid advertising management, social media management, content creation, strategy and positioning, web and product development, and related consulting.

Scope, deliverables, timelines and fees for any specific engagement are set out in a written proposal, quote or engagement letter. Where those documents conflict with these terms, the signed engagement document prevails for that engagement. A proposal is valid for the period stated in it and becomes binding only once accepted in writing by both parties.

• Provide accurate information, timely feedback, approvals, and the access we need (for example to your website, ad accounts, analytics or hosting) so we can perform the services.
• Ensure that any material you supply — text, images, logos, data — is lawful and that you hold the rights to it.
• Comply with the policies of third-party platforms your campaigns run on, including Google Ads, Meta and other advertising networks.
• Keep the credentials you share with us confidential and tell us promptly if they change.

Delays caused by outstanding information, approvals or access may shift agreed timelines.

Fees, currency, billing frequency and payment terms are those stated in your engagement document. Unless agreed otherwise, invoices are payable within the period stated on the invoice, and recurring retainers are billed in advance for each period.

Advertising budgets ("media spend") are separate from our management fees and are paid to the advertising platform, not to us, unless your engagement document says otherwise. Taxes, including UAE VAT where applicable, are added to our fees. We may suspend work on overdue accounts after giving notice.

We deliver our services with professional skill and care, but marketing outcomes depend on factors outside our control — search engine and platform algorithms, competitor activity, market conditions, your pricing and your sales process. We therefore do not guarantee specific rankings, traffic volumes, lead counts, conversion rates or revenue, and any projection we share is an estimate rather than a promise.

We are not responsible for the acts, outages, policy changes, account suspensions or pricing changes of third-party platforms and tools used to deliver the services.

The site itself — its design, code, text, graphics and the Avana Hub name and logo — belongs to us or our licensors and may not be copied, republished or used commercially without our written permission.

For client work: material you supply remains yours. Final deliverables created specifically for you transfer to you once the related invoices are paid in full. Our pre-existing methods, frameworks, templates, internal tools and know-how remain ours, and we may reuse them. Unless you ask us in writing not to, we may reference the engagement and non-confidential results in our portfolio and marketing.

Each party will keep the other's non-public business information confidential and use it only to perform or receive the services. This obligation continues after the engagement ends and does not apply to information that is public, independently developed, or required to be disclosed by law.

You agree not to:

• submit false, abusive, unlawful or spam content through our forms or the Aria chatbot;
• scrape, crawl or copy the site at scale, or attempt to bypass rate limits or access controls;
• probe, disrupt or attempt to gain unauthorised access to the site, its APIs or its admin systems;
• use the site to infringe anyone's rights or to distribute malware.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or data, arising from your use of the website or the services. Our total aggregate liability in connection with an engagement is limited to the fees you paid us for that engagement in the three months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or wilful misconduct.

Either party may end an engagement by giving the notice period stated in the engagement document, or 30 days' written notice if none is stated. Either party may terminate immediately for material breach that is not remedied within 14 days of written notice. On termination you pay for all work performed and costs committed up to the termination date, and we hand over completed deliverables for which payment has been received.

Our handling of personal data is described in our Privacy Policy, which forms part of these terms.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over any dispute, save that the parties will first attempt to resolve it in good faith through discussion.

We may update these terms from time to time. The version published on this page applies to your use of the site from the date shown above. Changes do not alter the terms of an engagement already signed. Questions about these terms can be sent to [email protected].