Privacy Policy

avanahub.com is the website of Avana Hub, a trading brand of ALEALAM NUJUM COMPUTER SYSTEMS & COMMUNICATION EQUIPMENT SOFTWARE TRADING CO. L.L.C, a company registered in Dubai, United Arab Emirates, at Office No. 81-204, Mohammed Hashem Alawi Al Safi Building, Al Murar, Deira, Dubai, UAE. That company is the data controller responsible for the personal data described in this policy.

We collect only what we need to answer you and to run the website:

• Information you give us in a form. Our contact, consultation, strategy-call, SEO-audit and content-brief forms ask for your name and email address, and optionally your phone number, company name, subject and message. Fields marked as required are the minimum we need to reply.
• Conversations with Aria, our website chatbot. The messages you send in the chat widget are stored so we can follow up on your enquiry. If you choose to leave your details in the chat, we also store your name, email address and phone number.
• Technical and usage data. When you browse the site we receive your IP address and browser user-agent, the pages you view, and the actions you take (for example clicking a phone number or submitting a form). We also generate a browser identifier via FingerprintJS to distinguish returning visitors from new ones and to limit duplicate and abusive form submissions.

We do not ask for, and ask that you do not send us, sensitive personal data such as health, religious or biometric information, or full payment-card numbers.

• To respond to your enquiry and provide the services you request.
• To prepare proposals, quotes, audits and content briefs you have asked for.
• To send you information about our services where you have asked us to, or where you are an existing client and the message relates to services we already provide. You can opt out at any time.
• To measure how the website and our advertising perform, so we can improve both.
• To keep the site secure and prevent spam, fraud and abuse of our forms.
• To meet our legal, tax and accounting obligations.

We rely on your consent when you submit a form or start a chat, on our legitimate interest in operating and securing the site and in communicating with business contacts, and on legal obligation where record-keeping is required.

We use cookies and similar browser storage to remember your preferences, to keep sessions working, and to measure traffic. Analytics and advertising events are sent through Google Tag Manager to Google Analytics and Google Ads, which we use to understand which pages and campaigns bring us enquiries. These tools may set their own cookies and may build advertising audiences from anonymised site activity.

You can block or delete cookies in your browser settings. Essential cookies are needed for the site to function; disabling others will not stop you using the site, but some measurement will no longer work.

We do not sell your personal data. We share it only with service providers who process it on our behalf, and only as far as they need it:

• Hosting and infrastructure providers that run avanahub.com and its databases.
• Google (Analytics, Tag Manager, Ads) for traffic and campaign measurement.
• OpenAI, which processes the messages you send to the Aria chatbot in order to generate replies.
• Email and CRM providers we use to receive and manage enquiries.

Some of these providers are located outside the UAE, so your data may be transferred and stored abroad. We only use providers that commit to appropriate security and confidentiality safeguards. We may also disclose data where we are legally required to do so.

Enquiries and chat transcripts are kept for as long as needed to deal with the enquiry and, where a working relationship follows, for the duration of that relationship plus the period required by UAE accounting and tax rules. Analytics data is kept according to the retention period configured in the analytics platform. When data is no longer needed, we delete or anonymise it.

The site is served over HTTPS. Access to enquiry data and the admin system is restricted to authorised staff, protected by authentication and role-based permissions. No method of transmission or storage is completely secure, so we cannot guarantee absolute security — but we take reasonable technical and organisational measures to protect your data.

You may ask us to:

• confirm what personal data we hold about you and give you a copy;
• correct data that is inaccurate or incomplete;
• delete data we no longer have a valid reason to keep;
• stop sending you marketing messages;
• restrict or object to a particular use of your data.

Email [email protected] and we will respond within 30 days. We may need to verify your identity before acting on a request.

Our services are aimed at businesses. We do not knowingly collect personal data from anyone under 18. If you believe a child has submitted data to us, contact us and we will delete it.

Our website and blog link to third-party sites and tools that we do not control. This policy does not cover them — please read their own privacy policies before sharing data with them.

We may update this policy as our services, tools or legal obligations change. The current version is always published on this page, with the date it took effect shown at the top. Material changes will be highlighted on the website.